Get an experienced, human support team to handle your day-to-day email requests, document your processes, and keep customers happy—without hiring in-house.
24-hour or less response times, Monday–Friday
Dedicated, US-based agents who feel like part of your team
Internal documentation and trends so you can improve your product & CX
Try us risk-free. We only bill your first month once we’re answering your customer emails.
Hear directly from those who've experienced the Evergreen Support difference.
Julia Makens
remindinsoles.com
We couldn't be happier with the support of Evergreen team! The best part is that Ellis and Emma learned really quick about our product and brand's tone of voice, plus having years of experience with CRM and the platforms we use, they were able to take over the customer service right away, which has been a life saver for our small but fast growing business.
As I'm leaving for maternity leave I can relax knowing that they're taking the best care for our customers. I know there's a bunch of other options overseas that might look cheaper at first but trust me, it's not worth it!
Customer Support is the business card of your business, and Evergreen knows how to read the room and tailor messages that will be personalized for each case keeping the value of your brand and nourishing loyal customers for life! Thanks Emma and Ellis :)
Dave Ceddia
Founder, getrecut.com
As a solo founder it's easy to get worn down by refund requests, unhappy emails, and the Nth request for a discount. Evergreen takes all that away! It's so wonderful to open my inbox and see a flurry of replies they've made, better and more promptly than I would've done myself. I highly recommend giving yourself the gift of Evergreen Support.
Dorothy Thurston
tuple.app
Evergreen Support is the best. They're smart, proactive, responsive, and have been wonderful for our customers. They did an excellent job integrating themselves into our support workflow seamlessly. We're so glad we found them, and even more glad that we get to work with them!
Tiffany Jones
Co-CEO, Lime Technology Inc
Evergreen Support has been so incredibly easy to work with. They got up to speed quickly and integrated into our team seamlessly. Their help has freed up hours of time on our staff, allowing us to focus on other revenue driving projects while knowing that our customers are being very well taken care of. I highly recommend working with them!
Davis Mersereau
sharkbanz.com
Our company and customers can’t speak highly enough of their degree of service excellence, communication promptness, and support strategy. We’ve experienced such an improvement in customer request organization, response, and community management. Evergreen is thoughtful, personal, and now an integral part of our business operations. Their expertise in reliable and professional service solutions brings everything full circle for our customers from product experience to sales journey. Thank you Emma and Ellis!
DTC stores with 100–2,000 support tickets per month
Questions about orders, shipping, returns, subscriptions, and promotions
Support in tools like Gorgias, Zendesk, Help Scout, or your existing CRM
Small teams that need inbox coverage during US business hours
Product questions, onboarding issues, billing and account changes
Deep knowledge of your product documented as we go
Not sure if we're a fit?
Inbox coverage, Monday–Friday
We answer your customer support requests in 24 hours or less, using your tone of voice and templates. From ‘Where is my order?’ to nuanced technical questions, we handle the inbox so your team can focus on growth, not tickets.
We build your internal support playbook
We create and maintain internal documentation based on real tickets—saved replies, macros, escalation paths, and FAQs—so every agent (present and future) knows exactly how to respond.
We flag trends and help you improve
We identify common issues, feature requests, and friction points, then share them with you so you can refine your product, policies, and overall customer experience.
See our Pricing for ticket-based plans →
Pay $1 to kick off onboarding and see how we work.
We get access to your help desk / CRM and review past tickets, saved replies, and policies.
We write draft responses and internal documentation for common questions, then refine them with your feedback before going live.
Once you’re happy with the replies and processes, we start responding directly to customers (typically within 7 days). You’re only billed for your first month when we begin answering real tickets.
If we’re not a fit at any point during onboarding, we’ll refund your $1. No questions asked.
Monthly Cost$4k–$7k / month + benefits
Quality & Brand VoiceGood, but depends on hiring/training
Coverage & ReliabilityVacation / sick day gaps
Documentation & ImprovementOften neglected
Monthly CostLow hourly rate, hidden trade-offs
Quality & Brand VoiceOften off-brand, scripted replies
Coverage & ReliabilityRotating agents, high turnover
Documentation & ImprovementLow incentive to document
Monthly CostTicket-based, from $600 / month, month-to-month
Quality & Brand Voice100% human, trained on your docs + tone
Coverage & ReliabilityTwo assigned agents + team backup
Documentation & ImprovementWe build your internal docs & surface trends
Evergreen Support was started by Emma and Ellis after working together at a startup and seeing firsthand how hard it is for small teams to keep up with support. Today, they lead a team of US-based support specialists who treat your customers like their own.
Co-Founder
Co-Founder
Lead Customer Support Specialist
Lead Customer Support Specialist
Customer Support Specialist
Customer Support Specialist
Customer Support Specialist
Customer Support Specialist
Hear from Ellie about how we help Cocoa Press save time, improve customer response time and take advantage of new opportunities.
Let Evergreen Support handle your customer emails, documentation, and day-to-day questions—so you can focus on growing your ecommerce or SaaS business.
Not sure yet? Email us at [email protected] and we’ll help you decide if we’re the right fit.
Scroll up and see those smiling faces? That's us! No bots, no AI, no outsourcing. Just some quirky, hard-working humans responding to emails. During onboarding, you'll have a team of two from the Evergreen Support staff assigned to your account. Your Evergreen team will work alongside you to build the best customer support experience for your customers. This team will handle your inbox day to day. We will cover each other for vacations, sick days, and anything else unexpected that comes up.
You do need to have a custom support inbox management system. We don't require a specific one, it can be any of the ones currently on the market or one that you developed internally. We currently support clients using Fernand, Crisp, Gorgias, HelpScout, Missive, Front, and more. Don't have one set up yet? No problem! We are happy to make a reccommenation and assist with setup. Psst, we even have a few special deals with some CRM software companies so check with us, we can hook you up!
We work to bring value as soon as we can for every client. The first week (no payment due) is orientation. We'll get access to your support systems, observe your common support questions, and start on internal documentation. By the end of orientation week we expect to have 3 - 5 support scenarios we can handle. The following week (first payment due) we will start replying to support request for those scenarios and continue building your documentation. After two weeks we usually have 5 - 10 scenarios handled. We'll continue the process of learning and documenting for the following weeks. On most accounts we are pretty independent after four weeks.
Hey! We love talking to people. Truly. However, we are not able to support live chats or inbound phone calls as part of our support. In order to provide the best service experience possible, we decided it's just not for us. However, we can suggest some really great bots and integrations that could support live chats - while we are watching that inbox for you and responding within 24 hours.
We provide coverage on all business days (Monday - Friday). We don't work weekends or holidays to give our team time to rest and recharge so we can tackle the inbox during the week. Evergreen Support Holidays are all US Federal Holidays, Thanksgiving, Black Friday, and Christmas Eve to New Years Day. We'll work with you to provide an automated message in your inbox if appropriate for your business.
It's yours. You will always have access to the internal documentation we create. If you end up cancelling for any reason you can take it all with you. We don't want it 😂. We will keep it live in our shared documents for 30 days to give you some time to migrate.
With each business owner we define a custom Escalation Policy. The steps laid out in the Escalation Policy are exactly what we will follow in case something new comes in that we cannot answer. Define an Escalation Policy that works best for you and don't worry we can always update it if things change.
We get it, things change. Our policy is simple, if you decided to cancel just let us know the last day you would like to use our services. No lengthy notification timeline or cancellation fees. We'll provide you a prorated refund for the unused days. No questions asked though we would love feedback on how we can improve!
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